Session ID: 11031
Abstract: Airborn purchased Oracle CPQ Cloud, Oracle Service Cloud and Oracle Commerce Cloud as part of its digital transformation strategy to leap forward into a new generation of customer experience (CX). Having been an organization that relied heavily on spreadsheets for quoting, email for communicating, and an outdated website to configure orders, A5 helped Airborn see the true value of adopting the combined CX suite of products that Oracle offered. A5 implemented Oracle CX Suite which enabled Airborn to transform lead-to-order process for customers and internal users. Attend this session to learn more.
Objective 1: Educate users on factors which were considered for software vendor selection
Objective 2: Educate users on journey to cloud. From on-prem, silo'ed and manual processes and systems to integrated cloud solution
Objective 3: Factors to be considered for Digital Transformation and how AirBorn is transforming the industry as a whole.
Objective 4: Provide key results and metrics post implementation
Objective 5: AirBorn’s future CX roadmap